The mission of Western Carolina University Health Services is to meet the healthcare
needs of our academic community and to enhance the physical, psychological, environmental
and health education needs of our campus. Any student who pays the Student Health
Fee is eligible for our services, regardless of insurance coverage. Keep in mind that
students ARE NOT required to be enrolled in the UNC sponsored student heath plan to
be eligible for services.
Allergy injections are administered at Health Services. To participate in this service,
students should bring their allergy serum and physician's orders for the administration
of the allergy injections to the allergy clinic. Tdap, Td Boosters, MMR, PPD, Hepatitis
B, Gardasil (indicated for males and females) and Flu vaccine are available at a nominal
fee from health services.
WCU EMS is a student staffed emergency ambulance service serving the WCU community.
All medics are certified EMT's. WCU EMS is supervised by Health Services and WestCare
EMS service. This service is in operation 24/7, during Fall and Spring semesters. To
obtain EMS assistance dial 828-227-8911.
Consultation and management for all contraceptives are available. Appointments are
required for birth control initiation.
Limited laboratory testing is performed at Health Services. For a complete listing
of labs and fees please contact UHS.
Nutrition services are available to students and employees of WCU. Consultations and
assessments are completed by a Registered Dietitian by referral appointment only.
Scope of care includes disordered eating, food allergies and sensitivities, chronic
disease management and weight management.
Comprehensive physical examinations for employment, internships, participation in
athletics, etc. are provided. An appointment is required for ALL physicals.
Screening and treatment for sexually transmitted infections such as Chlamydia, genital
herpes, genital warts, and Gonorrhea is available at a charge. For more information
about other STI test such as Syphilis and HIV please contact Health Services.
Students attending WCU are required to show proof of valid medical insurance coverage
or must enroll in the mandatory UNC System health plan. If you have other health insurance,
visit How to Waive. If you don’t, learn How To Enroll in the UNC system health plan.
North Carolina state law (General Statute 130A-155.1) requires anyone entering college
to present a certificate of immunization that documents their compliance with all
What information should I bring with me to my visit?
- Knowledge of previous health issues, like diabetes and cancer
- Any food or medication allergies
- Past or current conditions like asthma or hypertension
- Any medical conditions of immediate family members
- Any prescriptions you’re taking, including vitamins, birth control, and over the counter
When do I pay for my services rendered?
A student health fee is included as one of the fees students pays to the university
as a mandatory fee. This fee entitles all current students, who are enrolled in at
least six credit hours, to the services provided by the Health Services. Some services
may have additional fees, which are due at the time the services are rendered.
Health Services will only file claims with the university supported health insurance
plan. A printed receipt will be provided to all patients upon request. You may incur
charges from your visit based upon the services your provider feels best meets your
needs. Health Services accepts cash, check, Visa, MasterCard, American Express, Discover
and CatCash as payment. If you are unable to pay today, your charges will automatically
be placed on your student account and payment for those services can be made at OneStop.
Any medical expenses incurred outside of Health Services are the responsibility of
What urgent requirements need to be addressed before my enrollment?
Complete Immunization Records
Each student must provide completed immunization records as required by NC State Law
before attending a NC college or university. Those requirements are listed on the
health services immunization page. Your immunizations MUST be finalized before you can complete your class schedule.
Health Insurance Coverage
Each student is required to have health insurance coverage while enrolled at WCU.
The premium charge for the mandatory health plan will be added to your student account
as part of tuition and fees. If you have other health insurance, you can request
a waiver and have that charge removed from your student account.
Criteria for mandatory coverage are as follows:
- Student is enrolled in >= 6 semester credit hours
- Student pays the health fee
- Student is in a degree seeking program
For students that meet the above criteria, the university (in accordance with UNC
school system policy) provides a student insurance policy. More information about
the administration of that policy, policy benefits and premium cost can be found at
If you have other health insurance and would like to waive the mandatory UNC system
health plan, please visit HOW TO WAIVE and follow the instructions on that website. After your waiver request has been
verified, the premium charge will be removed from your student account.
If you do not have other health insurance coverage you must enroll in the UNC system
health plan, please visit HOW TO ENROLL.
If you do not take action regarding waiver or enrollment, you will be automatically
enrolled in the UNC system health plan after the waiver process has ended. Students
that wait for the automatic enrollment process will have insurance coverage effective
on August 1st (for Fall enrollees) and January 1st (for Spring enrollees) BUT may not receive an insurance card until mid-semester.
What type of information do I need to know before visiting the doctor?
When visiting university health services, or any other healthcare provider, there
are important pieces of information that you should know about your own medical history.
This may be your first time visiting a physician without a parent, and it is important
that you know vital pieces of information about yourself and your health.
Talk to your parent before coming to school to educate yourself about your health
history, and your family’s health history. It’s important to help you receive the
best care possible.
Also, remember that the information shared between you and your healthcare provider
is protected and confidential; if you have a medical condition of any sort it is crucial
that you share that information with your doctor.
The doctor needs to know critical information to make informed decisions and provide
you with an accurate diagnosis.
Critical things to know:
- Allergies – have you ever had an allergic reaction to 1)any medication 2)any foods,
3)any environmental agents (ie… laundry detergent)
- If you have had an allergic reaction, what happened?
- Medications - are you currently taking any prescription or over the counter medications,
including vitamins or supplements.
- Know the correct name, dosage and frequency of the medication.
- Medical conditions - do you currently have or have you had in the past any chronic
health problems or any history of surgery?
- For example, do you have a history of asthma?
- Do you have or have you had cancer?
- What type of surgery have you had?
- Family History - What types of medical conditions exist in your family?
- For example, does your father have a history of high blood pressure or cardiac problems?
- Does your brother have diabetes?
The answer to these questions often help a physician in treating the patient the most
effective way possible and helps avoid any potential dangers to the patients, for
instance prescribing an antibiotic that you may have had an allergic reaction to in
What services are available at University Health Services?
- Well or Scheduled Appointments
- Annual Physicals
- Medication Management Appts
- Sick/Walk-In Visits
- Nurse Triage/Nurse Visits
- Non-Invasive Surgical Procedures
- IV Therapy Services
- Inhalation Therapy
- Contraceptive Counseling
- Colposcopy Procedures
- Immunotherapy (Allergy) Serums
- Vaccines and Immunizations
- Therapeutic Injectable Medications
- In-House Hematology
- On-site Rapid Diagnostics
- STI Testing
- Sickle Cell Screening
- Collection site for reference testing
- In-House prescription dispensing
- Over the counter retail sales
- Medical Nutritional Needs
- Weight Management
- Dietary & Diabetic Counseling
- Disordered Eating
When should I seek services?
Sick visits are often considered urgent care appointments and are defined as a sudden
onset of symptoms, waking with those symptoms or getting injured.
Health services utilizes a triage process to accommodate walk-in patient’s request
for services. Each patient will be seen by an RN for evaluation of severity of symptoms.
Based on that assessment, the RN will determine the urgency in which the patient may
need to see a provider and will schedule as appropriate based on health services provider's
The RN will ask you the following questions to help assess your care:
- What are your symptoms?
- How long have you experienced these symptoms?
- Have you taken any medications?
Check-ups and scheduled visits
Patients now have the ability to schedule an appointment online using the CatHealth Patient Portal for the following:
- routine check-ups or follow up care for ongoing management of medical conditions
- annual physicals, annual pap and gynecology exams
- medication refills and management
- follow up appointments
- health physicals or clearance to participate
- lab orders from outside providers
- medication refills
- STI testing
- illness or injury
Appointments can also be scheduled by calling 828-227-7640.