Complaints and Concerns

As an institution committed to excellence and the free and open interchange of ideas, Western Carolina University (WCU) is dedicated to providing students with venues to express their thoughts, complaints, and/or concerns.  The following links are provided to allow designated University personnel the opportunity to better understand an idea, thought, complaint, and/or concern and respond in an appropriate manner.  Although either link can be used to make a report, we have provided some general guidance on which source to use to submit information.  It is important that you provide as much information (answering the questions provided) as possible to allow us to investigate and/or research an issue to the fullest extent possible.
 

General Ideas, Complaints and/or Concerns

Students with general ideas, thoughts, complaints, and/or concerns should use the following link.  Examples include, but are not limited to, concerns about a class/program of study, issues within a residence hall, thoughts related to Cat-Tran, comments about campus dining facilities and/or services, recommendations for enhancing campus safety, etc…

  complaint

 

Specific Information, Complaints and/or Concerns

Students with specific information, complaints, and/or concerns should use the following link.  Examples include, but are not limited to, information about a potential crime/policy violation, concerns about the behavior(s) of another person (i.e. alcohol, drugs, depression, harm to self, etc…), incidents involving alleged discrimination, etc…  To assist with processing information, individuals are asked to identify the “Nature of [the] report”.  When answering, please use the following guidelines:

 

  • Student Conduct: Information related to an alleged violation of University polices, Student Conduct Code, and/or the law.
  • BIAS:  Information related to an alleged incident involving discrimination, harassment, or intimidation of a person or group based upon a protect class as defined by the University (see Policy 10 & Policy 53)
  • Student of Concern: Information related to an individual who is exhibiting behaviors about which you have concerns.  Examples include, but are not limited to changes in hygiene, depression, poor class attendance, threats of self harm, etc…  Please note, concerns about the safety of an individual should be reported to a University administrator or the University Police immediately.

 complaint


In compliance with University, state, federal, and accrediting body (SACSCOC) guidelines, laws, and policies, WCU investigates all reported matters to the fullest extent possible and utilizes the information to address concerns, hold individuals and groups accountable, and enhance the comprehensive educational experience for the entire WCU community.

 

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