What is a Student Concern? | Student Concern Response Team | Early Alert | Non-Life Threatening Emergencies


What is a Student Concern?

Interacting with students is both a vital and essential part of being on a university campus.  This interaction provides for teaching moments and creates an environment for learning which takes place both in and out of the classroom.

Occasionally, a student’s behaviors will rise above normal interactions to a level of concern that may lead to disruption of classroom, a university activity, or cause concern of threat towards oneself and/or others.  A student concern is a situation or experience that inhibits the student’s ability to function well in the University environment.

If you believe there is an urgent situation with a student, and you are unsure what to do, Counseling & Psychological Services, 828.227.7469, is available to consult with you.

Faculty, staff, students or others who are concerned about a student that is potentially dangerous to self or others, or is disruptive are encouraged to report or discuss the concern with an appropriate University representative.  If you have a concern about a student, confidentiality laws do not prevent you from reporting the concern.

Please complete the on-line Incident Report Form:

Share as much information as possible to assist in appropriate outreach.  If there are questions you cannot answer, simply skip those entries.  If you would like to first talk to someone about your concerns, call the Office of Student Affairs at 828.227.7234.

If you think the incident is an emergency, immediately call Campus Police 828.227.8911.


Student Concern Response Team

WCU utilizes a case-management based approach to actively seek out students having difficulties and/or demonstrating concerning behaviors.  The Student Concern Response Team (SCRT) meets regularly to confidentially share information and discuss students that may be going through a difficult situation.

SCRT is charged with coordinating efforts and appropriate services to students in need.  These services can include but are not limited to:

  • Counseling and Psychological Services
  • University Health Services
  • Student Community Ethics
  • University Police
  • Division of Student Affairs
  • Office of Disability Services
  • Student Support Services
  • Local Community Resources


Early Alert

The purpose of Early Alert is to contribute to student success through intentional intervention with potential at-risk students by encouraging faculty, staff, and/or other individuals to notify/refer students of concern.  A case management approach is used to identify area of need, provide outreach to the student, monitor referrals received, and follow up a necessary for the success of the student.


Non-Life-Threatening and Other Emergencies

In these situations, call the Office of Student Affairs at 828.227.7147. You may be redirected to other campus resources depending upon the nature of the situation. Examples of emergencies in this category include:

  • Missing persons
  • Hazing / Hate incident
  • Stalking
  • Acute anxiety, Panic attacks, or Trauma-related anxiety
  • Substance intoxication or student seeking detox / substance abuse treatment services
  • Domestic violence / Abusive relationships
  • Acute psychological symptoms / emotional distress

Make sure that you concurrently consult with your supervisor in accordance with university protocols.

Faculty and staff play a vital role in facilitating access to appropriate campus resources for students.  This booklet contains useful suggestions and strategies to help you in this process.


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