There are important questions that you need to know the answer to before visiting Counseling and Psychological Services (CAPS) to receive the best care possible.
What services are available?
CAPS offers the following services to students:
- Consultation Services
- Counseling Services
- Emergency Services
- Psychiatric Services
- Walk-in Clinic
Who are the counselors?
We represent the fields of psychology, counseling, social work, and psychiatry. We train interns in counseling, clinical psychology, and related counseling programs.
How do I schedule an appointment?
CAPS WheeCU Now walk-in clinic hours are Monday-Friday 1:00 p.m.-3:00 p.m. (**must arrive no later than 2:15 in order to complete the paperwork) in the fall and spring semesters. Students, NOT currently established with a CAPS mental health professional, can use the walk-in clinic. Walk-in services is a brief individual session during which students can discuss their needs and clinicians will facilitate entry into appropriate services. Walk-in services are on a first come first serve basis and students are asked to come 20-30 minutes prior to the walk-in/appointment time to complete the initial paperwork.
Students can also call CAPS (828-227-7469) to schedule an initial consultation appointment with the first available clinician or a clinician of their choice if unable to come during walk-in hours. Students are still asked to come 20-30 minutes prior to the walk-in/appointment time to complete the initial paperwork (if you do not arrive early as requested your appointment may be rescheduled).
We ask that you only schedule appointments that you are confident that you will keep. If you are unable to keep an appointment, please call CAPS preferably within 48 hours in advance so that we may make that time slot available to another student. Repeated rescheduling, arriving more than 15 minutes late, and/or cancelling of appointments with (or without) advance notice may result in the loss of eligibility for services.
Will I be charged to attend counseling sessions?
Students are not charged for counseling sessions, the fee is included in their Student Health fees. Students utilizing psychiatric services will be charged by their healthcare provider.
Where do I go after hours or for an emergency?
A Counselor-on-Call is available 24 hours a day during the academic year. After office hours and weekends call (828) 227-8911 to access the Counselor-on-Call. This is the Communication Center Switchboard affiliated with University Police. Ask to speak to the Counselor-on-Call and be prepared to give contact information so the Counselor-on-Call can contact you as soon as possible.
Western North Carolina 24 Hour Mobile Crisis Line: 1 (888) 315-2880