As I grow older, part of my emotional survival plan must be to actively seek inspiration instead of passively waiting for it to find me.
~ Bebe Moore Campbell

And the day came when the risk it took to remain tight inside the bud was more painful than the risk it took to blossom.
~ Anais Nin

Counseling Services

Welcome to Western Carolina University’s Counseling and Psychological Services Center (CAPS). CAPS provides consultations and psychological counseling to students on a short-term basis at no cost. If, following your initial appointment, CAPS staff determines that your needs do not match the services available, or if longer-term counseling is recommended, you will be referred to other resources (e.g. specialized treatment, academic advising, career counseling). Our CAPS case manager can provide assistance in linking with these resources, if desired.



  • Come by CAPS in room 225 Bird Building (2nd Floor) or call us directly at 828.227.7469
  • If you've used on-going counseling services in the past, come by or call the office at 828.227.7469 to schedule a session as usual.

CAPS also offers after-hours on-campus emergency coverage for trauma and life-threatening situations such as suicide and sexual assault. To activate the system, call the Campus Police Department at 828.227.8911 and ask for the counselor on-call.

Summer Sessions

Students that are enrolled in a summer term are eligible to receive CAPS services throughout the summer, regardless of academic enrollment term, as long as the student is paying the student health fee through tuition and fees for WCU.

Students that are NOT enrolled in a summer term, but are enrolled in the upcoming fall semester are also eligible for services over the summer months.  These students must meet the basic eligibility criteria outlined above in addition to being enrolled in the fall semester.  Students will be charged $20 per session in lieu of having paid summer health fees.

Short-Term Goal Oriented Counseling Services

We provide several forms of brief counseling services including individual and group. Individual counseling involves meeting with a counselor for approximately 50 minutes. You and your counselor determine how frequently both of you will meet. It is common for students to meet with a counselor weekly, but as therapy progresses you will likely meet every other week or even once a month. Due to high demand and limited resources, you’ll work together with your counselor to try to achieve limited goals in a short period of time. If long-term or specialized services are most appropriate, we may refer you to a more appropriate service off-campus. 

Group Counseling

Group counseling involves meeting with approximately 5-8 other students on a weekly basis. Groups are an recommended treatment for students who have concerns with shyness, fear of rejection, assertively expressing themselves, feeling anxious around others, and have difficulty communicating. As a result, this is an opportunity for a student to experiment with different ways of expressing her/himself, receive feedback from others on how they perceive her/him, receive support and encouragement, and offer support to the other group members.

Groups address a variety of student needs: women's experiences, men's experiences, body image & eating disorders, enhancing relationships, trauma and abuse recovery, self-esteem, stress management, GLBT support and substance abuse among others. See our  group services for more information. 

Case Management Services

Short-term case management services are offered to WCU students needing referrals to community resources and/or intensive follow up following a crisis or psychiatric hospitalization.  If you or someone you know needs case management services, call Counseling and Psychological Services (CAPS) to request an appointment with the Case Manager. 

Consultation Services

Faculty, staff or students who desire professional consultation regarding concerns about others may make an appointment.  Our staff will talk with you about your concerns, offer you our professional view of the situation, and make recommendations. 

Psychiatric Services

As an enrolled Western student, you may be eligible for assessment and follow-up sessions. All appointments with the psychiatric nurse practitioner will be charged to your health insurance.  Co-pays are due at time of service and vary based on your specific insurance coverage.

Emergency Services

All WCU students are eligible for emergency services. If a student receives emergency services, they will also have a follow-up session with a CAPS counselor as directed. As we do not operate as a crisis center, we try to ensure proactive care and follow-up that is sensitive to the student's needs.

For more details, please call CAPS at 828.227.7469 or come by the office in 225 Bird Building. (M-F 8am-5pm)


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