Logging in from Off-Campus

WCU students, faculty and staff may access Hunter Library's databases and electronic reserves from both on and off campus. You will be asked to identify yourself as a WCU Library patron.

Troubleshooting Online Access

Catalog Login Screen

To ensure privacy and better protect the identity of students, faculty and staff, Western Carolina University issues Banner ID numbers to all students.  These numbers generally begin with the digits 920.  Your number should be provided as part of your orientation information packet. 

If you do not have or cannot remember your number, please stop by the OneStop Student Service Center located in Killian Annex 132 if you are an on-campus student, or contact your academic advisor if you are an off campus student in order to obtain your number. 

If you need help accessing library resources, you can call the Reference Desk at 828-227-7465 or toll-free at 866-928-5424 or email us.

  • When you are asked to log-in you will see a screen like that shown in the picture.
  • Enter your name in the first box and your Banner ID number in the second box.
  • Click "Submit."
  • If you have any problems, call the Reference Desk at 828-227-7465 or toll-free at 866-928-5424.

 

Troubleshooting Online Access

General Tips for Access

Try changing to a different web browser. For the best access to our databases and catalog, we encourage you to use one of the following browsers:

Try hitting the Refresh button on your browser, which asks the computer to reload the web page.

If you receive a 404 not found message when you attempt to access a database, this most likely means the database server is down, and you should attempt to access the database at a later time.

If you are not a currently enrolled student or current employed faculty/staff member, then you do not have off campus access to resources.

Some databases only allow a limited number of users. If you get an error message about too many users, try to access the database at a later time. The descriptions for the databases on our Articles/Databases pages give the user limit when there is one.

Is your internet connection working?

To check if your connection is working, try visiting a few different websites, or clicking the refresh or reload button on your toolbar. If you get an error page, then your connection to the internet may be temporarily down.

Does your browser accept cookies?

If you are using Internet Explorer, go to the Tools menu and click on Internet options. Choose the third tab over which says Privacy. Drag the slider down to Accept All Cookies. Please remember to change this slider back when you are finished using Library Resources so the security of your browser will remain unchanged.

If you are using Mozilla Firefox, go to the Tools menu and click on Options. On the left hand side of the window, click on Privacy. Click on the plus sign next to the word "Cookies" and make sure that there is a check mark in the box labeled "Enable cookies" and also that "Accept cookies normally" is selected. Click OK.

Have you tried clearing the cache?

The cache in a web browser holds copies of the pages you have visited. When you revisit a website, if your browser still has the page in its cache, it will load the information from the cache first before checking the website, in order to save time. This old information can cause problems with authentication.

To clear the cache:

If you are using Internet Explorer, go to the Tools menu and click on Internet options. Click the button that says Delete Files. Put a check mark in the box that says "Delete all offline content" and click OK.

If you are using Mozilla Firefox, go to the Tools menu and click on Options. On the left hand side of the window, click on Privacy. Look for the button that says 'Clear' to the right of the word 'Cache' and click on it. Click OK.

Is Javascript enabled on your computer?

If you are using Internet Explorer, go to the Tools menu and click on Internet options. Choose the Advanced tab on the right. Scroll down the options until you get to the Microsoft VM section and make sure check marks are next to the entries labeled "Java console enabled," "Java logging enabled" and "JIT compiler for virtual machine enabled." Click OK.

If you are using Mozilla Firefox, go to the Tools menu and click on Options. On the left hand side of the window, click on Web Features. Make sure the boxes "Enable Java" and "Enable JavaScript" have check marks in them, and click OK.

Do you have a firewall on your computer?

A firewall, such as Norton Personal Firewall or McAfee Firewall, may interfere with the proxy server that WCU uses to provide access to off-campus users. If you are attempting to access WCU resources from work, contact the network administrator at your company to help you with this issue.

If you are trying to gain access from home, then you may need to modify your firewall settings. Consult the manual for the software you are using, or contact the software's technical support staff.

Calling for Help!

When you call or e-mail for help, make sure you have the following information handy:

  • What type of browser you are using
  • What database you are trying to access
  • The wording of any error messages you have received

For assistance with online access issues, you can call the Reference Desk at 828-227-7465 or toll-free at 866-928-5424 or email us.

 

Copyright by Western Carolina University      •      Cullowhee, NC 28723      •      828.227.7211      •      Contact WCU
Maintained by the Office of Web Services      •      Directions      •      Campus Map      •      Emergency Information      •      Text-Only

Office of Web Services