Complaints and Concerns

students on campus

Student Complaints, Concerns and Ideas

As an institution committed to excellence and the free and open interchange of ideas, Western Carolina University is dedicated to providing students with venues to express their thoughts, complaints, and/or concerns.  The following links are provided to allow designated University personnel the opportunity to better understand an idea, thought, complaint, and/or concern and respond in an appropriate manner.  Although either link can be used to make a report, we have provided some general guidance on which source to use to submit information.  It is important that you provide as much information (answering the questions provided) as possible to allow us to investigate and/or research an issue to the fullest extent possible.

General Ideas, Complaints and/or Concerns

Students with general ideas, thoughts, complaints, and/or concerns should use the following link.  Examples include, but are not limited to, concerns about a class/program of study, issues within a residence hall, thoughts related to Cat-Tran, comments about campus dining facilities and/or services, recommendations for enhancing campus safety, etc. 
Submit an idea, complaint or concern

Specific Information, Complaints and/or Concerns

Students with specific information, complaints, and/or concerns should use the following link.  Examples include, but are not limited to, information about a potential crime/policy violation, concerns about the behavior(s) of another person (i.e. alcohol, drugs, depression, harm to self, etc.), incidents involving alleged discrimination, etc.  To assist with processing information, individuals are asked to identify the “Nature of [the] report”.  When answering, please use the following guidelines:

  • For information related to an alleged violation of University policies, Student Conduct Code an/or the law, select: Student Conduct.
  • For information related to an alleged incident involving discrimination, harassment or intimidation of a person or group based upon a protected class as defined by the University (see Policies 10 and 53), select: Bias.
  • For information related to an individual who is exhibiting behaviors about which you have concerns, select: Student of Concern.  Examples of these types of behaviors include, but are not limited to, changes in hygiene, depression, poor class attendance, threats of self-harm, etc.  Please note, concerns about the safety of an individual should be reported to a University administrator or the University Police immediately.

report a concern

In compliance with University, state, federal, and accrediting body (SACSCOC) guidelines, laws, and policies, WCU investigates all reported matters to the fullest extent possible and utilizes the information to address concerns, hold individuals and groups accountable, and enhance the comprehensive educational experience for the entire WCU community.  Students who have a complaint/concern against the University as a whole and wish to file with the Board of Governors of the University of NC, may do so using the following resources: UNC Post-Secondary Education Complaints; Student Complaint Process; and Student Complaint Form.

 

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