Student Complaints, Concerns and Ideas
As an institution committed to excellence and the free and open interchange of ideas,
Western Carolina University is dedicated to providing students with venues to express
their thoughts, complaints, and/or concerns. The following links are provided to
allow designated University personnel the opportunity to better understand an idea,
thought, complaint, and/or concern and respond in an appropriate manner. Although
either link can be used to make a report, we have provided some general guidance on
which source to use to submit information. It is important that you provide as much
information (answering the questions provided) as possible to allow us to investigate
and/or research an issue to the fullest extent possible.
General Ideas, Complaints and/or Concerns
Students with general ideas, thoughts, complaints, and/or concerns should use the
following link. Examples include, but are not limited to, concerns about a class/program
of study, issues within a residence hall, thoughts related to Cat-Tran, comments about
campus dining facilities and/or services, recommendations for enhancing campus safety,
Submit an idea, complaint or concern
Specific Information, Complaints and/or Concerns
Students with specific information, complaints, and/or concerns should use the following
link. Examples include, but are not limited to, information about a potential crime/policy
violation, concerns about the behavior(s) of another person (i.e. alcohol, drugs,
depression, harm to self, etc.), incidents involving alleged discrimination, etc.
To assist with processing information, individuals are asked to identify the “Nature
of [the] report”. When answering, please use the following guidelines:
- For information related to an alleged violation of University policies, Student Conduct
Code an/or the law, select: Student Conduct.
- For information related to an alleged incident involving discrimination, harassment
or intimidation of a person or group based upon a protected class as defined by the
University (see Policies 10 and 53), select: Bias.
- For information related to an individual who is exhibiting behaviors about which you
have concerns, select: Student of Concern. Examples of these types of behaviors include, but are not limited to, changes in
hygiene, depression, poor class attendance, threats of self-harm, etc. Please note, concerns about the safety of an individual should be reported to a University
administrator or the University Police immediately.
report a concern
In compliance with University, state, federal, and accrediting body (SACSCOC) guidelines,
laws, and policies, WCU investigates all reported matters to the fullest extent possible
and utilizes the information to address concerns, hold individuals and groups accountable,
and enhance the comprehensive educational experience for the entire WCU community.
Students who have a complaint/concern against the University as a whole and wish to
file with the Board of Governors of the University of NC, may do so using the following
resources: UNC Post-Secondary Education Complaints; Student Complaint Process; and Student Complaint Form.