118 Killian Annex
1 University Drive
Cullowhee, NC 28723
828.227.7290 tel
828.227.7042 fax

Hours of Operation
Mon-Thur 8AM-5PM
Friday 10AM-5PM

Why Didn't I Get a Refund?

There could be several reasons:

  • No leftover funds to generate a refund after the balance due to the university was covered.
  • Steps not completed for loans.  Students have three steps to complete.  You must first accept your loan(s) in MyCat by going to the award overview tab.  Then, you will need to go to and complete entrance counseling and sign the master promissory note if you have not done so in a prior year.  For parent loans, the parent must apply for the loan and sign a master promissory note at
  • No attendance grade.  Instructors are required to report attendance grades for students.  If you have not attended class, you will not have an attendance grade.  If instructors fail to submit their attendance grades, your aid may be delayed.  Students who have course registration for fall, but no attendance grade, will receive an email from our office near the end of the first week of classes.  You must reply to our email to receive your aid.

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