28 Schenck Pkwy, Suite 102
Biltmore Park
Asheville, NC 28803
828.654.6498 tel
828.654.6534 fax


Information for Students Enrolled at Biltmore Park

Browse the links below for the resources available to you. Questions? Please don't hesitate to contact us.


Students with a valid Cat Card are admitted to WCU-sponsored athletic events on the Cullowhee campus at no charge. For WCU athletic schedules:  

Automobile Parking

Parking permits are not required at WCU Biltmore Park. Students are required to park on levels 2 or higher in the parking garage behind 28 Schenck Parkway. Please do not park in visitor spaces or in retail spaces on the street. WCU vehicles in those spaces will be towed.


Some faculty utilize the online course management tool Blackboard as a supplement to in-class work. To access Blackboard, visit Username and password are identical to your MyCat account access.


The University Bookstore sets up a Biltmore Park location with textbooks, school supplies, and university apparel during the first week of each semester. Hours may be found at Students may also purchase textbooks and merchandise online at:

Items purchased online may be shipped to the student’s home address for a minimal fee. Students may also request shipment to the WCU Biltmore Park office, at no charge. Book buyback occurs during exam week at WCU Biltmore Park. Book buyback hours may also be found online. Book buyback may also be conducted online at:

Cancellation of Classes

Announcements about the cancellation of classes due to inclement weather will be posted on the university’s website, and an email will be sent to your university account. Students should check Blackboard for further instructions from their instructors.

Career Services

Career services and job placement assistance is available from the WCU Career and Academic Planning Center in Cullowhee. For WCU Career services, go to, or call 828.227.7133. The Career Center hours at WCU Biltmore Park may be found at Contact the WCU Career Center to schedule an appointment. Drop-ins are also welcome.

Computer/IT Support

For computer information services and assistance, please refer to WCU’s IT Help Desk by calling toll-free 866.928.7487 between 8am – 5pm; emailing, or visiting WCU’s Information Technology website at For Blackboard assistance 24/7, call the live support hotline at: 866.374.8144. An IT staff member is available at Biltmore Park every Tuesday from 10am-3pm (Suite 355) as well as Monday-Thursdays from 12pm-9pm. (BP 113).

Computers and Wireless Connection

There are computers located in the collaborative areas on both floors for student use. Wireless connectivity is available throughout the first and third floors. The network to join is “ WCU”. (Students who bring their own laptops to class need to connect to “WCU Network Setup” to register. Follow the prompts. Afterwards, connect to “ WCU”.) For students, the username is your first part of your catamount email address.

Example: if your catamount address is, then your username is sjones1. Your password is your MyCat password.

Copiers and Printers 

All copiers and printers at Biltmore Park use PawPrint and require payment with your CatCard. You may deposit money on your CatCard online at: BannerUPay. On-line deposits to your account should be applied within an hour.

Counseling Services

WCU is committed to providing for the emotional health of its community and its members. Counseling for students is available on a short-term basis at no cost at WCU Biltmore Park or on the Cullowhee campus. Counseling Services’ hours at WCU Biltmore Park may be found at Cullowhee hours are Monday-Friday 8am-5pm. For an appointment at either location, please contact Counseling and Psychological Services (CAPS) at 828.227.7469. Please note: Following the initial appointment, if the counselor determines that the client’s needs do not match the services available, or if longer-term counseling is recommended, students may be referred to other community resources.


Discounts are available at a number of restaurants and shops in Biltmore Park. Students should present their CatCard to receive discounts. For a list of participating restaurants at Biltmore Park, please visit


All students receive Catamount Mail accounts that can be accessed through MyCat. It is the official method for university communications including messages concerning notifications and alerts. Due to increased security measures, students are not able to forward their Catamount Mail to another address. More information can be found at: If you do not know your Catamount email address, please call the IT Help Desk at 866.928.7487, Monday-Friday, 8am-5pm. Have your student ID (92 number) ready. They will assist you in locating your email address and password as needed.

Health Insurance

All students enrolled in a degree-seeking program, AND enrolled in a minimum of 6 credit hours, AND required to pay the student health fee are required by the UNC system to have medical insurance coverage. There is a sponsored plan through the UNC system in which each eligible student will be automatically enrolled at the beginning of both the fall and spring semester. The premium to cover the cost of the plan is then placed on the student’s WCU account.

If you are covered by another insurance plan, you can opt to waive out of the mandatory UNC plan by clicking the “How to Waive” button found on the website located at: You must complete the waiver process as directed by submitting the necessary insurance information requested.

The UNC system-wide plan’s premium is included in the “cost of attendance” used for financial aid consideration. Students enrolled in three hours or less per semester can elect to purchase a voluntary student health insurance plan by visiting the website and clicking “How to Enroll.” All international students are required to carry student health insurance. For additional information about student health insurance, including plan benefits and coverage, please visit:

Health Services

Our goal is to provide friendly, efficient, and effective healthcare for you while you are a student, as well as help you gain confidence and knowledge in how to manage your health. Health Services is staffed by physicians and advanced practitioners, along with nursing staff with many years of experience in college health. Health Services for students is available at WCU Biltmore Park or on the Cullowhee campus. Health Services’ hours at WCU Biltmore Park may be found at Cullowhee hours are Monday-Friday 8am-5pm. Please call University Health Services at 828.227.7640 to schedule an appointment. Additionally, throughout the semester, University Health Services will sponsor health related events, such as flu shot clinics, at WCU Biltmore Park. Please watch for those announcements via email. A Registered Nurse is also available to all students via the WCU Nurse Line at 828.227.2531, Monday-Friday, 8am-5pm.

Identification Cards (CatCard)

All students enrolled at WCU Biltmore Park should secure a WCU CatCard. The CatCard is the official Western Carolina University identification card. It is a picture ID that identifies you as a student at WCU. The CatCard is your pass to attend athletic and cultural events at WCU and allows you to check out books and other materials out of any state-supported university library. It also allows you to use PawPrint (our university copiers and printers). You may deposit money on your card online at BannerUPay. On-line deposits to an account should be applied within one hour. The CatCard office is available during orientation at WCU Biltmore Park. Otherwise, to obtain a CatCard, email a head and shoulder photo with your name, student ID number (92 number) and birth date to Please include your address and instructions for mailing.


Hunter Library at WCU is an important resource for your academic success. Many library resources and services are available online. Get started by visiting the library homepage: Details about the many library resources and services available to off-campus students can be found online.

Research Assistance

Hunter Library offers research assistance in person, by phone, or through online chat. For help, visit: or call Hunter Library’s Reference Desk toll free at: 866.928.5424. You can also contact the librarian who specializes in your subject field for customized help with major research projects. If you have an in-depth project, you can arrange for a virtual or in-person meeting with your subject librarian.

Faculty teaching at Biltmore Park may contact their subject librarians to schedule research workshops. Online research guides for every subject are available at: You may also call Hunter Library’s Reference Desk toll free at: 866.928.5424.

Library Digital Access

Many thousands of scholarly journals and e-books are available through the Library Catalog and library databases. To use library online resources remotely, you will be prompted to enter your name and student ID (or 92) number. Hundreds of databases and hundreds of thousands of eBooks are also available to you online. To locate databases by title or subject, visit: Most databases contain full-text articles or citations with abstracts. Specialized databases help you locate statistics, encyclopedia articles, journal articles, government documents, and more. You can use these databases either at Biltmore Park or from home. To connect from home you need to know your student ID (or 92) number.

Library Print Materials

You will need a WCU CatCard to check books out and to use materials placed on reserve by your professors. You may keep books for three weeks and renew for additional three-week intervals. You can renew materials online: Print materials may be requested from the WCU, UNC Asheville and Appalachian State University (ASU) collections via the ABC Express (Asheville, Boone, Cullowhee) service. Simply locate the material you want in the online library catalog and click “request item” to place your request online. Students at the WCU Biltmore Park location can have materials delivered by courier on Tuesday and Thursday by choosing Biltmore Park as the delivery location when placing a request through the library catalog. Please take note of these cut-off times for Biltmore Park delivery:

To receive materials at Biltmore Park for Tuesday delivery, your request must be submitted no later than 5:00pm on the previous Sunday.
To receive materials at Biltmore Park on Thursday, they must be requested by 5pm on the previous Tuesday.

 Library Print Materials via Interlibrary Loan (ILL)

If you need a book that is not available at WCU, ASU, or UNC Asheville (i.e., you can’t find it in the Library Catalog), you may request it using an interlibrary loan request form which you can find at: hunter-library/library-services/interlibrary-loan. To receive ILL materials at Biltmore Park, choose Biltmore Park as the delivery location when you submit your request. Interlibrary loan materials will be delivered to Biltmore Park on the next courier delivery after they have been received at WCU and processed by interlibrary loan staff. Library materials for distance students outside of Jackson and Buncombe Counties can be mailed. Borrowers will be responsible for return postage.

My Cat

MyCat is a web portal system that is fully integrated with the university’s student records system. It allows you to obtain up-to-the-minute information on course offerings, your academic record, billing statements, and financial aid information. MyCat gives you control over your class schedule by allowing you to add and drop courses in compliance with the university calendar. Among other options, you have the ability to do the following:

• Drop and add courses
• Print enrollment certification
• View your schedule
• View and pay your student bill
• View and update address information
• View holds
• View grades
• View your institutional coursework and degree audit
• View transfer credit

Public Safety

Biltmore Park Town Square officers maintain 24-hour security. They are happy to provide assistance, including walking students to their vehicles after classes. For assistance, call Biltmore Park Security at: 828.450.6993.

In the event of a crime, always call APD dispatch 828-252-1110 first. In the event of an emergency, always call 911 first.

Recreation and Wellness

Students have access to all Campus Recreation & Wellness facilities, which include the Recreation & Wellness Center at WCU Biltmore Park in Room 339 as well as on the main campus in Cullowhee. The Recreation & Wellness Center at WCU Biltmore Park is self-service and is open during WCU Biltmore Park’s normal operating hours. Additional information about upcoming recreational activities on the main campus is available at


Dates, class schedules, and instructions for registration are available online through your MyCat account or at the Registrar’s website: Questions about your course plan should be directed to your advisor or program point of contact.

Student Collaborative and Break Areas

There are two Student Collaborative Areas, one on each floor, for students to rest, study, and meet. The student break area on the third floor includes the use of a refrigerator, microwave, sink, water fountains, Keurig single-cup brewing system, and snack and drink vending machines. Disposable cups and beverage condiments are provided for tea and coffee. Flatware and dishes are not provided.

Veterans' Affairs

Military students, those currently serving and veterans, who have questions concerning VA education benefits (GI Bill) or any other military-related issues should contact WCU's Office of Military Student Services at or 828.227.7397.

Writing Assistance and Tutoring

The Writing and Learning Commons (WaLC) provides in-person and remote free small-group course tutoring, one-on-one writing tutoring and academic skills consultations, and online writing and learning resources for all students. To schedule tutoring appointments, log in to TutorTrac from the WaLC homepage:, or call: 828-227-2274. WalC hours at WCU Biltmore Park may be found at

Students are also encouraged to use Smarthinking and WaLC’s online resources, which include many useful tools such as citation guides, assignment strategies, and grammar rules. To access WaLC’s online resources, visit: and click on “Writing Support.” For more information about Smarthinking, click on “Services for Distance Students” on the WaLC homepage.


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