Dr. Kirk Smith

Department of Human Service
Human Resources Program

Kirk Smith 

Phone: 828-227-2493
Email: wksmith@email.wcu.edu
mailto:wksmith99@comcast.net (alt)
Address: Killian 214

Research Interest: Informal learning, Organizations as complex adaptive systems, Measurement and evaluation of HRD initiatives, Decision making


  • Indiana State University – Ph.D. in Technology Management with a technical specialization in Human Resource Development
  • East Carolina University – Master of Science in Industrial Technology – 2004
  • Georgia Tech – Bachelor of Engineering Economic Systems – 1974


Kirk Smith is an Assistant Professor in the MSHR program at Western Carolina University. His Ph.D. is in Technology Management with a specialization in Human Resource Development. His research interests include informal learning, measurement and evaluation of HRD programs, business ethics and organizational culture, all within a focus of organizations as complex adaptive systems.

As a practitioner, Dr. Smith has held several training management positions and most recently an independent consultant where he specialized in project management and measurement and evaluation. He is also a Certified ROI Professional through the ROI Institute and a Project Management Professional (PMP) through the Project Management Institute.


In September 2012 Dr. Smith presented at a United Nations leadership development conference in Turin, Italy.
In April 2013 he was a keynote speaker at the second annual HR Metrics Forum in Brasilia, Brazil.


  • Process Consultation in a Workplace Setting (2013). Co-authored with John Sherlock in Michael Daugherty’s (Ed.) Psychological Consultation and Collaboration in School and Community Settings. Belmont, CA: Brooks/Cole.
  • The Role of Sports Coaches in Creating Culture: A Dysfunctional Case (2013).Peace and Policy, Vol. 18. Toyko: TODA Institute.
  • A View of HCA Culture. Blog for The Conference Board’s Human Capital Exchange. https://hcexchange.conference-board.org/blog/post.cfm?post=2341  (2013)
  • Decision Making in Human Capital Analytics. Blog for The Conference Board’s Human Capital Exchange. https://hcexchange.conference-board.org/blog/post.cfm?post=2358 (2013)
  • Leadership Program Impact Study (2007) in Kent Barnett and Jeffrey Berk’s Human Capital Analytics (pp. 192-209), Tarentum, PA: Word Association Publishers.
  • Measuring ROI in Operational and Quality Training (2008). In Jack and Patti Phillips’ (Eds.), ROI in Action Casebook (pp. 171-183), San Francisco: Pfeiffer.
  • Improved Performance: From Business Analytics to Rational Action (2009); Dr. Jac Fitz-enz’ Human Capital Source website
  • Using Technology to Support Evaluation (2009) in Patti Phillips (Ed.) ASTD Handbook of Measurement and Evaluation. Alexandria, VA: ASTD. Due for release in early 2010.
  • The Future of Human Capital Analytics (2009) in Jac Fitz-enz The New HR Analytics. New York: AMACOM. Due for release in April 2010

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