How to Access/Request this Service

Place a service request with the IT Help Desk.


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Web Development and Consultation

Service Description

We offer three levels of service:

Consulting (+/- hour)

  • Evaluating content and information architecture of new or existing website.
  • Advising on visual design, user interface, and usability.
  • Sharing expertise on web technology, digital media, web 2.0 tools.

Feature Add-Ons (few hours)

  • forms
  • news feeds
  • embedding video and audio
  • slideshows
  • online maps
  • E-commerce/marketplace services – to allow people to pay for something with a credit card
  • Campus events web calendar feeds

Development Projects (weeks/months) – this level of project requires a written agreement

  • website development and revision
    - design, development, and project management
    - information architecture
  • pre-built websites
    - newsletters
    - community sites

Requirements/Limitations

Department/office commits to providing a contact person for the project who will:

  • Provide or revise necessary content
  • Act with authority to approve design and direction of the site
  • Identify departmental staff to maintain and update the website after completion
  • See the project to its end in a timely manner

Eligibility

Faculty and staff, as identified by department/office head, for campus units and their official university sites

Service Availability

Monday – Friday, 8-430

IT’s Role

Defined by each project and agreement

Support

When project is in progress, we provide a contact person.

For ongoing support of deployed projects, or to initiate a project:

Contact the IT Help Desk
Monday-Friday, 8 a.m.-5 p.m.
Closed weekends and university holidays
Call: 227-7487 or 866-928-7487 (toll free)
E-mail: ithelp@wcu.edu
Log in: Online Help Desk/IT Self-Service <http://ithelp.wcu.edu/
Faculty and Staff
username – wcu\WCU account username
password – WCU account password
Students
username – wcu\Catamount account username
password – your PIN or password

Visit the Technology Commons
On the ground floor of Hunter Library
For walk-up technology assistance for faculty, staff and students
We’re open the same hours as Hunter Library

Charge for this Service

No charge

 

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