How to Access/Request this Service

Place a service request with the IT Help Desk.


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Web Application Support

Service Description

Web Services provides services for a variety of campus web applications, including:

  • Catalog (official University Catalog online)
  • My Cat (Campus Portal)
  • WCU Hub (Intranet for Faculty & Staff)
  • Web Calendar (R25/25Live)

We provide web technology expertise. We do not own or manage these applications.

Services include performing content edits, implementing design customization of web front end, deploying new features, co-administrating applications.

Requirements/Limitations

Applications must be based on technology on the standard support list.

Eligibility

Arranged per application with a Service Level Agreement (SLA).

Service Availability

Monday – Friday, 8:00am-4:30pm

 

IT’s Role

Arranged per application with a Service Level Agreement (SLA) or service request.

Support

Contact the IT Help Desk
Monday-Friday, 7:30 a.m.-6:30 p.m.
Closed weekends and university holidays
Call: 227-7487 or 866-928-7487 (toll free)
E-mail: ithelp@wcu.edu
Log in: Online Help Desk/IT Self-Service <http://help.wcu.edu/
Faculty and Staff
username – wcu\WCU account username
password – WCU account password
Students
username – wcu\Catamount account username
password – your PIN or password

Visit the Technology Commons
On the ground floor of Hunter Library
For walk-up technology assistance for faculty, staff and students
We’re open the same hours as Hunter Library

Charge for this Service

No charge

 

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