How to Access/Request this Service

Coulter Faculty Commons
On the first floor of Hunter Library
http://sandbox.wcu.edu
828-227-7196

Technology Commons
On the Ground Floor of Hunter Library
828-227-7487 or ithelp@wcu.edu

 


 

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Office Hours and/or Walk-in Training

Service Description

We have office hours on specific topics, and walk-in service for specific needs, for instruction, software and/or hardware.

The Coulter Faculty Commons offers support for faculty and staff.

The Technology Commons offers support for students.

Requirements/Limitations

On campus

Eligibility

Faculty, staff, students

Service Availability

Coulter Faculty Commons - Faculty, staff and students - Monday-Friday, 8 a.m.-5 p.m

Technology Commons - All WCU students - During computer lab hours, or by appointment for one-on-one consultation

IT’s Role

Offer training on a variety of tools and services.

Support

Contact the IT Help Desk
Monday-Friday, 8 a.m.-5 p.m.
Closed weekends and university holidays
Call: 227-7487 or 866-928-7487 (toll free)
E-mail: ithelp@wcu.edu
Log in: Online Help Desk/IT Self-Service <http://ithelp.wcu.edu/
Faculty and Staff
username – wcu\WCU account username
password – WCU account password
Students
username – wcu\Catamount account username
password – your PIN or password

Visit the Technology Commons
On the ground floor of Hunter Library
For walk-up technology assistance for faculty, staff and students
We’re open the same hours as Hunter Library

Coulter Faculty Commons
Hours of Operation: Monday-Friday, 8am-5pm, Closed weekends and University Holidays
Call: 227-7196

Charge for this Service

No charge

 

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