How to Access/Request this Service

Submit a service request to the Help Desk.

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Servers & Storage - Application Performance

Service Description

System administrators and engineers at Western Carolina University are responsible for monitoring, investigating, and correcting issues related to supported server applications. Example requests include:

• Restarting supported applications that have become unresponsive.
• Troubleshooting errors in supported applications.
• Notifying application owners of issues related to their service



Limited to server applications supported by the IT Division.


WCU faculty and staff

Service Availability

Available during regular business hours, Monday –Friday, 8AM – 5PM.


IT’s Role

Perform tasks needed to investigate and correct issues related to one of the server applications supported by the IT Division. IT may assess the risk of making specific changes and require mitigation or deferral in some instances.


Contact the IT Help Desk
Monday-Friday, 7:30 a.m.-6:30 p.m.
Closed weekends and university holidays
Call: 227-7487 or 866-928-7487 (toll free)
Log in: Online Help Desk/IT Self-Service <>
Faculty and Staff
username – wcu\WCU account username
password – WCU account password
username – wcu\Catamount account username
password – your PIN or password

Visit the Technology Commons
On the ground floor of Hunter Library
For walk-up technology assistance for faculty, staff and students
We’re open the same hours as Hunter Library

Charge for this Service

No charge


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