How to Access/Request this Service

Contact the IT Help Desk to arrange a consultation.


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Application and Server Hosting

Service Description

We offer a range of application and server hosting options. Contact us before purchasing a solution that requires hosting.

From University Policy 67:  Offices wanting to purchase and implement local server-based systems must develop a Service Level of Agreement (SLA) with the Information Technology Division that specifies the responsibilities of both parties in the implementation and maintenance of the system. The SLA must be signed by both the appropriate Dean or Vice Chancellor and the Chief Information Officer.

Requirements/Limitations

Standard Microsoft-based hosting services, including Windows, IIS, SQL, Active Directory authentication.

Eligibility

Departments or administrative offices

Service Availability

Consultation available Monday through Friday, 8-5, by appointment.

Hosting service availability dependent on the SLA arranged.

IT’s Role

Consultation, server environment, physical security, network security (firewall) installation of application, support per SLA

Support

Contact the IT Help Desk
Monday-Friday, 8 a.m.-5 p.m.
Closed weekends and university holidays
Call: 227-7487 or 866-928-7487 (toll free)
E-mail: ithelp@wcu.edu
Log in: Online Help Desk/IT Self-Service <http://ithelp.wcu.edu/
Faculty and Staff
username – wcu\WCU account username
password – WCU account password
Students
username – wcu\Catamount account username
password – your PIN or password

Visit the Technology Commons
On the ground floor of Hunter Library
For walk-up technology assistance for faculty, staff and students
We’re open the same hours as Hunter Library

Charge for this Service

No charge

 

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