How to Access/Request this Service
Available in every campus building.
Networking will install an Ethernet cable from the patch panel to an existing port on the switch.
If their are no available ports on the switch, then a new switch may need to be purchased.
Data network security policies detailed in University Policy 95: Data Network Security and Access Control.
EligibilityFaculty, Staff and Students
Available 24 hours a day, 7 days a week, with the exception of scheduled maintenance.
Maintain the infrastructure, provide service availability, troubleshoot and support.
Contact the IT Help Desk
Monday-Friday, 8 a.m.-5 p.m.
Closed weekends and university holidays
Call: 227-7487 or 866-928-7487 (toll free)
Log in: Online Help Desk/IT Self-Service <http://ithelp.wcu.edu/>
Faculty and Staff
username – wcu\WCU account username
password – WCU account password
username – wcu\Catamount account username
password – your PIN or password
Visit the Technology Commons
On the ground floor of Hunter Library
For walk-up technology assistance for faculty, staff and students
We’re open the same hours as Hunter Library
University Policy 95: Data Network Security and Access Control
University Policy 52: Use of Computers and Data Communications
University Policy 49: Planning, Installation, and Maintenance of Data and Video Networks
Charge for this Service