Phone Service

Service Description

DoIT provides a variety of telephone services to campus, including dialing instructions, voicemail, equipment, and Mobile Communication Device service.

Submit an Online Service Request 

NOTE:  Current charges for service requests are: $50.00 for the initial move, add, or change and $25.00 for additional moves, adds, or changes on the same service request.  Charges will not include password resets, updating caller identifications, or repairs.

Requirements/Limitations

Please note that if your order will involve the installation or relocation of jacks, cables, or other hardware, Facilities Management will need to complete this before your order can be processed.

Use the Facilities Management Work Order System for phone jacks, cables or other hardware to request this type of work before you submit a phone service request.

Eligibility

Faculty and staff

Service Availability

Available 24 hours a day, 7 days a week, with the exception of scheduled maintenance.

IT's Role

Maintain the availability and service for the WCU phone system.

Support

Contact the IT Help Desk

Monday-Friday, 8 a.m.-5 p.m.

Closed weekends and university holidays

Call: 227-7487 or 866-928-7487 (toll free)

E-mail: mailto:ithelp@wcu.edu

More Information

Dialing Instructions

Equipment Price List

Voice Mail Instructions

Phone User Guides

M2008 and 2616 User Guide

M2008 and M2616 Quick Reference Guide

M3900 Series User Guide

M3902 Quick Reference Guide

M3903 and M3904 Quick Reference

 Mobile Communication Devices

Mobile Communication Device (MCD) Policy # 68  

Mobile Communication Device Allowance Procedures

MCD Employee Allowance Application

University-Owned MCD Application 

Assumption Of Liability Form (To transfer University-Owned MCD Number to Personal Device)

MCD Policy Frequently Asked Questions

 Administrative Tools

Database Administration

TBS

Charge for this Service

Current charges for service requests are: $50.00 for the initial move, add, or change and $25.00 for additional moves, adds, or changes on the same service request.  Charges will not include password resets, updating caller identifications, or repairs.

 

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