How to Access/Request this Service
Before you click to connect your laptop to the wireless network, be sure you:
1. Have a laptop that meets or exceeds WCU’s minimum computer specifications
2. Have the wireless network enabled on your laptop
From a device that is already connected to the Internet - http://networksetup.wcu.edu/
From a device that is not connected to the Internet – scan for networks and choose WCU-NetworkSetup
Access to the Internet and networked campus resources, via a wireless network.
- 802.11/a/b/g/n connectivity
- DHCP address assignment
- Static IP address assignment available for specific business needs
On campus, near a wireless access point - Wireless Coverage Maps
Device that is compatible with 802.1x or wpa2-enterprise
Data network security policies detailed in University Policy 95: Data Network Security and Access Control
Faculty, staff, students
Available 24 hours a day, 7 days a week, with the exception of scheduled maintenance.
Maintain infrastructure, provide service availability, troubleshoot and support
SupportHave questions about connecting your laptop? Want to connect another type of device? Need assistance with wireless access? Please bring your laptop to the Technology Commons.
Contact the IT Help Desk
Monday-Friday, 8 a.m.-5 p.m.
Closed weekends and university holidays
Call: 227-7487 or 866-928-7487 (toll free)
Log in: Online Help Desk/IT Self-Service <http://ithelp.wcu.edu/>
Faculty and Staff
username – wcu\WCU account username
password – WCU account password
username – wcu\Catamount account username
password – your PIN or password
Visit the Technology Commons
On the ground floor of Hunter Library
For walk-up technology assistance for faculty, staff and students
We’re open the same hours as Hunter Library
For More Information
University Policy 52 – Use of Computers and Data Communications
University Policy 95 – Data Network Security and Access Control
University Policy 49 – Planning, Installation, and Maintenance of Data and Video Networks
Charge for this Service
No charge for access.
Charges may apply for wiring and network electronics involved in adding additional network access points. Please contact us for details.