How to Access/Request this Service

Contact the IT Help Desk to arrange a consultation.


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Systems and Application Advisory Services / SLAs

Service Description

Assistance with ensuring that software or systems will work and integrate into the university IT infrastructure before a purchase is made; including on and off campus solutions.  

Requirements/Limitations

The University’s IT infrastructure is a very complex fabric of technologies and services. It is very rare now that an IT-based system or service is completely stand-alone. Increasingly the University is making use of “Software as a Service” (SaaS) products that, to the lay person, looks like they will have minimal impact on the institution’s IT resources and processes. However, issues such as authentication, security, backup and recovery can place significant demand on the University’s IT resources, even though the system/service may be provided by an outside vendor and be remotely hosted.

For that reason, the IT Division requires, as specified in University Policy 67, that any office considering the purchase of an IT-based system or service to consult with IT in order to perform an impact analysis and develop a Service Level Agreement (SLA) for the anticipated acquisition before the purchase is requested. An SLA outlines roles and responsibilities of the various parties (owning department, IT, vendor). IT will involve the appropriate staff in the consultation process.  If needed, IT will also provide consulting services to help coordinate technical discussions between the department purchasing the system or service and the vendor.

Eligibility

Any WCU department and/or office may utilize this service.

Service Availability

Monday – Friday, 8:00 a.m. – 5:00 p.m.

IT’s Role

Consultation with the department and/or office to perform an impact analysis to ensure that software or system will work and integrate into the university IT infrastructure and develop a Service Level Agreement (SLA) before the purchase is requested. 

Support

Contact the IT Help Desk
Monday-Friday, 7:30 a.m. - 6:30 p.m.
Closed weekends and university holidays
Call: 227-7487 or 866-928-7487 (toll free)
E-mail: ithelp@wcu.edu
Log in: Online Help Desk/IT Self-Service <http://help.wcu.edu/
Faculty and Staff
username – wcu\WCU account username
password – WCU account password
Students
username – wcu\Catamount account username
password – your PIN or password

Visit the Technology Commons
On the ground floor of Hunter Library
For walk-up technology assistance for faculty, staff and students
We’re open the same hours as Hunter Library

Charge for this Service

No charge.

 

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