Request to Start a New IT Project

Service Description

IT Governance Staff collects information about the project request to create documentation to present to the governance committees for approval and prioritization.

Requirements/Limitations

  1. Work requiring more than 24 hours (3 working days) of IT time
  2. Cost > $5000 (project cost adjustments > 25% must be reviewed by appropriate technology committee)
  3. Work/impact broader than one campus department or equivalent unit
  4. Requires coordination across IT - Involves standing up  new technology or expanding functionality of an existing technology solution

Eligibility

Faculty, Staff

Service Availability

Monday-Friday, 8am-5pm.

IT’s Role

Collect pertinent information about project request so committees can approve and prioritize effectively.  This information takes the form of a project proposal summary and Total Cost of Ownership (TCO).

Support

Contact Anna T. McFadden, Director of Academic Engagement and IT Governance at amcfadden@wcu.edu or  227-2411.

Contact the IT Help Desk
Monday-Friday, 8 a.m.-5 p.m.
Closed weekends and university holidays
Call: 227-7487 or 866-928-7487 (toll free)
E-mail: ithelp@wcu.edu
Log in: Online Help Desk/IT Self-Service <http://ithelp.wcu.edu/
Faculty and Staff
username – wcu\WCU account username
password – WCU account password
Students
username – wcu\Catamount account username
password – your PIN or password

Visit the Technology Commons
On the ground floor of Hunter Library
For walk-up technology assistance for faculty, staff and students
We’re open the same hours as Hunter Library

More Information

IT Governance and Prioritization

Charge for this Service

No charge

 

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