How to Access/Request this Service

WCU Asset Inventory Control Form
Whenever an IT asset is permanently moved, transferred to another department, traded in, missing, stolen, dismantled, or otherwise disposed, the department is required to complete this form.

If you have questions about whether an IT asset qualifies, please call Ed Lawson (227-7487).

Note: Disposal of any university equipment requires prior approval from the Purchasing Department.

 


 

 

 

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Management of IT Assets

Service Description

The Division of Information Technology (DoIT) uses an inventory management system to track university owned technology assets. Additionally, whenever a qualifying asset is permanently moved, transferred to another department, traded in, missing, stolen, dismantled, or otherwise disposed, we have an Asset Inventory Control system in place.

Requirements/Limitations

DoIT is responsible for tracking:

  1. Computers - laptops, tablets, desktops
  2. Monitors
  3. Servers - enterprise level and Snap
  4. Enterprise level networking - switches, routers, wireless APs
  5. Smart Boards
  6. Data projectors installed in classrooms
  7. All technology assets purchased by DoIT

It is highly suggested that all other IT assets of significant value and highly mobile be tracked by their respective department(s).

Eligibility

Faculty and Staff

Service Availability

Web tools are available 24/7.

Personal assistance is available by appointment, Monday-Friday, 8:00am-5:00pm.

IT’s Role

Supporting the Controller’s Office by managing IT assets and following the University asset management policy.

Support

Contact the IT Help Desk
Monday-Friday, 8 a.m.-5 p.m.
Closed weekends and university holidays
Call: 227-7487 or 866-928-7487 (toll free)
E-mail: ithelp@wcu.edu
Log in: Online Help Desk/IT Self-Service <http://ithelp.wcu.edu/
Faculty and Staff
username – wcu\WCU account username
password – WCU account password
Students
username – wcu\Catamount account username
password – your PIN or password

Visit the Technology Commons
On the ground floor of Hunter Library
For walk-up technology assistance for faculty, staff and students
We’re open the same hours as Hunter Library

For More Information

Fixed Assets

Charge for this Service

No charge

 

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