How to Access/Request this Service

Times and locations are announced for each orientation session.

Summer Freshman Day 1:  Setup registration required
(click here to register)

Summer Freshman Day 2:  UC Multipurpose Rm A
(1pm-3pm)

All other sessions see your orientation schedule.


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Computer Setup during Student Orientation

Service Description

During orientation Student Computing offers students the ability to have their computer set up in advance of their first semester.  This service is not required and is only offered as a convenience to reduce the stress of move in and activities at the beginning of the semester.  During a typical setup a computer is:

    1. Checked for compliance with student computer requirements.  Those requirements are listed here.
    2. Checked for an updated, working antivirus client.  If none is present, close to expiration, or upon request, Symantec Endpoint Protection Corporate Edition can be installed on the computer free of charge.  The version is tied to an on-campus update server that pushes updates every few hours, keeping the computer protected and updated frequently.  This software can be downloaded manually here.
    3. Checked for a Microsoft Office installation.  If one is not present, one will be installed free of charge with the campus Microsoft agreement license.  Upgrades can also be performed from lesser versions of Office to the Ultimate package should the student desire or feel this is necessary.  This package can be downloaded manually here.
    4. Information will be supplied for the WCU wireless network and/or the computer will be registered and placed on the network.  This can also be done manually here.
    5. Questions pertaining to IT related services on campus will be answered while the computer is in progress of the above operations.

If a student misses their opportunity for this service, they may come to the Technology Commons during normal operating hours to have the same services rendered.  Support will also be provided during Move-In Weekend in certain halls.

Requirements/Limitations

Due to time limitations during the orientation session, time restrictions may occur.   You will need to be aware of the following information.

  • The computer you bring for orientation setups must be the computer you will use for the upcoming academic year.
  • Whoever brings the computer to the setup station will need to be aware of ALL passwords on the machine for setup purposes
  • Any machines that require a password and the handler is unaware of what it is, the machine will not be able to go through the setup process.
  • New machines must be removed from the box and have gone through an initial setup prior to arriving at the setup station.
  • Machine must be clear of any viruses or spyware.
    Any viruses or spyware can inhibit the installation of some of our software and it causes the process to take much longer than we have allotted.
    Note: Techs at the Orientation Setup station will not have the necessary software to remove any viruses or spyware.
  • Machine must meet the minimum specs as listed in order for IT to work on it and install the necessary software.
  • Power supplies are required as the process is expected to take approx. 20 min.

If you are unsure of what version of Windows OS you are running, you can locate the Microsoft Label on the bottom or back side of your machine. It will indicate which version of Windows OS was installed on your machine when you received it (Windows 7, Windows Vista, Windows XP, etc).

If you are unsure of which version of Mac OS your Mac is running, make sure your machine is booted and go to the Apple icon in the far, top left corner of your screen. Select About This Mac.


About this Mac Menu 

The following window will appear, and you can locate the version of the OS you are running from here.

Mac OS window

If you are still unable to determine which version of the OS your computer is running, you may contact the IT Help Desk at 828-227-7487.

Eligibility

Students at an orientation session for either incoming freshmen, transfer, and ASP students.  

Freshman (Summer 2-day orientation sessions):
Day 1 session requires registration.  Click here to register.
Day 2 session is on a first come/first serve basis.

Transfer and ASP:
Do not need to register for a session.

Service Availability

See your orientation guide for time and location.

IT’s Role

Determine the eligibility of the owner and their machine, perform needed setup services, inform students about compliance issues and remediate problems.

Support

Contact the IT Help Desk
Monday-Friday, 8 a.m.-5 p.m.
Closed weekends and university holidays
Call: 227-7487 or 866-928-7487 (toll free)
E-mail: ithelp@wcu.edu
Log in: Online Help Desk/IT Self-Service <http://ithelp.wcu.edu/
Faculty and Staff
username – wcu\WCU account username
password – WCU account password
Students
username – wcu\Catamount account username
password – your PIN or password

Visit the Technology Commons
On the ground floor of Hunter Library
For walk-up technology assistance for faculty, staff and students
We’re open the same hours as Hunter Library

Charge for this Service

No charge is issued for this service.

 

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