How to Access/Request this Service

See the information listed under Support for each type of computer ownership.


>> More Services from Information Technology

Computer Repair

Service Description

The Division of IT performs computer repairs on all computers owned by the University and student owned computers.

           

Select your type of ownership:

Computer Repair for WCU owned Faculty/Staff computers

Computer Repair for Student Owned Computers

Computer Repair for Faculty/Staff Personally Owned Computers

 


 

Computer Repair for WCU owned Faculty/Staff computers

Requirements/Limitations

Warranty Service and Repairs: WCU-owned computers
Non-Warranty Service and Repairs: University Policy 67 – Computer Hardware, Software and Service Standards

Eligibility

Faculty and Staff  – eligibility is defined by the owner and type of computer

Service Availability

Monday-Friday, 8:00am -4:30pm

IT’s Role

Determine the eligibility of the owner and their machine, perform needed service and repairs.

Support

Contact the IT Help Desk
Monday-Friday, 8 a.m.-5 p.m.
Closed weekends and university holidays
Call: 227-7487 or 866-928-7487 (toll free)
E-mail: ithelp@wcu.edu
Log in: Online Help Desk/IT Self-Service <http://ithelp.wcu.edu/
Faculty and Staff
username – wcu\WCU account username
password – WCU account password
Students
username – wcu\Catamount account username
password – your PIN or password

Visit the Technology Commons
On the ground floor of Hunter Library
For walk-up technology assistance for faculty, staff and students
We’re open the same hours as Hunter Library

Charge for this Service

Warranty work – No charge for computers owned by WCU



Computer Repair for Student Owned Computers

Requirements/Limitations

  • Computer must be owned by a currently enrolled student.
  • Only two unique computers will be repaired by the Technology Commons per academic year.
  • Computers must meet or exceed the following list of minimum specifications to be checked in for service:

 

   Windows Based  Mac Based
 Processor 1GHz Pentium M or AMD equivalent (Laptop), or 2.5GHz Pentium 4 or AMD equivalent (Desktop)  1.8GHz PowerMac G5 (desktop), or 1.5 GHz PowerBook G4 (Laptop)
 Memory  512MB  512MB
 Operating System Windows XP Professional or higher OS 10.4 “Tiger” or higher

 

  • All computers must be picked up by the same person that dropped it off.  We will not check in a computer under someone else’s name.
  • A valid CatCard or legal form of picture identification (driver’s license, passport, military ID, etc) MUST be shown to pick up a computer.
  • All computers checked in for OS reinstallation MUST have a valid license of the operating system provided which must be provided in an official form such as a keycode sticker or original software packaging.
  • The Division of IT is not responsible for any loss of data during the process of diagnosis and repair.  Students are responsible for backing up their data before check in.
  • The Division of IT has the right to refuse service to a computer that has signs of physical abuse due to liability issues.

Eligibility

The computer must be owned by a currently enrolled student.

Service Availability

Monday – Friday, 8am to 5pm (Summer)
Monday – Friday, 8am to 8pm (Fall, Spring)
For holiday hours and closing, please see the Technology Commons page

IT’s Role

Determine the eligibility of the owner and their machine, perform needed service and repairs or make recommendations on how repairs should be conducted.

Support

Bring the computer to the Student Technology Commons in the basement of the Hunter Library during service hours.

Visit the Technology Commons
On the ground floor of Hunter Library
For walk-up technology assistance for faculty, staff and students
We’re open the same hours as Hunter Library

Charge for this Service

Charges will only be made if the computer requires hardware service.  All software repairs are free of cost.  If a hardware problem is discovered, the student will be alerted and asked permission to proceed before any repairs are attempted.  We accept CatCash only.  We cannot accept cash nor can we accept credit cards or checks. 

Warranty work – No charge for hardware work on computers purchased through the Western Carolina Student and Personal Purchases Computing Program.  No hardware repairs will be attempted if the warranty is with a company we are not authorized to perform repairs on.  Currently we are authorized to repair Dell and Apple computers. 

Dell computers purchased at Wal-Mart, Best Buy, http://www.dell.com/ or other venues will incur a charge of $50.00 for the warranty service.

Non-warranty work - Charges will be made for time and labor for repairs and cost of parts and shipping. Labor charges are $25 for an initial estimate, then $55 per hour. 

 


 

Computer Repair for Faculty/Staff Personally Owned Computers

Requirements/Limitations

Warranty Service and Repairs:  Apple or Dell computers purchased through Western Carolina Student and Personal Purchases Computing Program.

University Policy 67 – Computer Hardware, Software and Service Standards

Eligibility

Faculty and Staff with computer purchased through the Personal Purchases Computing Program

Service Availability

Monday-Friday, 8:00am-4:30pm

IT’s Role

Determine the eligibility of the owner and their machine, perform needed service and repairs.

Support

Contact the IT Help Desk
Monday-Friday, 8 a.m.-5 p.m.
Closed weekends and university holidays
Call: 227-7487 or 866-928-7487 (toll free)
E-mail: ithelp@wcu.edu
Log in: Online Help Desk/IT Self-Service <http://ithelp.wcu.edu/
Faculty and Staff
username – wcu\WCU account username
password – WCU account password
Students
username – wcu\Catamount account username
password – your PIN or password

Visit the Technology Commons
On the ground floor of Hunter Library
For walk-up technology assistance for faculty, staff and students
We’re open the same hours as Hunter Library

Charge for this Service

Warranty work – No charge for computers purchased through the Western Carolina Student and Personal Purchases Computing Program.

 

Copyright by Western Carolina University      •      Cullowhee, NC 28723      •      828.227.7211      •      Contact WCU
Maintained by the Office of Web Services      •      Directions      •      Campus Map      •      Emergency Information      •      Text-Only

Office of Web Services