How to Access/Request this Service

Faculty/Staff – based on hiring
Students – based on enrollment


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E-mail/Calendar

Service Description

Accounts which provide acccess with a username and password to log in t university computing resources (computers, email, wireless network, printers, storage space, web space, Blackboard, access to various other areas as needed).

Based on Active Directory

WCU Accounts are for faculty and staff (with a few exceptions for teaching/lab assistants).

Catamount Accounts are for students.

Catamount Accounts (Student Email)

Students please read about important changes to your Catamount Mail!

Catamount Mail offers web-based email with SPAM protection, contacts, and calendar features.

Email address format = username@catamount.wcu.edu

WCU Accounts (Faculty/Staff Email)

SPAM protection screens all incoming email, reducing the number of unwanted emails that reach your inbox.

Includes a calendar tool for scheduling meetings and appointments.

Faculty and staff have 750 MB of space to use.

Desktop e-mail via Outlook or other software:

  • If you are running a Windows operating system, you will be using Microsoft Outlook
  • If you are running a Macintosh operating system, you will be using Microsoft Entourage or Microsoft Outlook 2011
  • Email address format = username@email.wcu.edu or username@wcu.edu
  • The Barracuda SPAM Filter for Outlook is a plug-in that allows clients to train the SPAM filter on what messages are SPAM and what are not. Download Barracuda.

Web Email:

  • Log into Outlook Web Access: http://email.wcu.edu/.
  • It also offers a “light” version to those of you experiencing a slow connection or using a computer with unusually strict browser security settings.

Requirements/Limitations

See options above

Eligibility

Faculty and staff and students

Service Availability

Available 24 hours a day, 7 days a week, with the exception of scheduled maintenance.

IT’s Role

Create accounts, support the applications, provide user support

Support

Contact the IT Help Desk
Monday-Friday, 8 a.m.-5 p.m.
Closed weekends and university holidays
Call: 227-7487 or 866-928-7487 (toll free)
E-mail: ithelp@wcu.edu
Log in: Online Help Desk/IT Self-Service <http://ithelp.wcu.edu/
Faculty and Staff
username – wcu\WCU account username
password – WCU account password
Students
username – wcu\Catamount account username
password – your PIN or password

Visit the Technology Commons
On the ground floor of Hunter Library
For walk-up technology assistance for faculty, staff and students
We’re open the same hours as Hunter Library

For More Information

Changes to Your Outlook/Directory Information    

Students:

Charge for this Service

No charge

 

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