How to Access/Request this Service

Faculty/Staff – based on hiring
Students – based on enrollment

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Service Description

Accounts which provide access with a username and password to log in to university computing resources (computers, email, wireless network, printers, storage space, web space, Blackboard, access to various other areas as needed).

Based on Active Directory

WCU Accounts are for faculty and staff (with a few exceptions for teaching/lab assistants).

Catamount Accounts are for students.


Catamount Accounts (Student Email)

Catamount Mail offers web-based email with SPAM protection, contacts, and calendar features.

Email address format =

Access Catamount Mail by logging into

Your username is your Catamount email account username (everything before @). Your password is your MyCat password (PIN).


WCU Accounts (Faculty/Staff Email)

SPAM protection screens all incoming email, reducing the number of unwanted emails that reach your inbox.

Includes a calendar tool for scheduling meetings and appointments.

Faculty and staff have 1.5 GB of space to use.

Desktop e-mail via Outlook or other software:

  • If you are running a Windows operating system, you will be using Microsoft Outlook 2013.
  • If you are running a Macintosh operating system, you will be using Microsoft Outlook 2011.
  • Email address format =

Web Email:


See options above


Faculty and staff and students

Service Availability

Available 24 hours a day, 7 days a week, with the exception of scheduled maintenance.

IT’s Role

Create accounts, support the applications, provide user support


Contact the IT Help Desk
Monday-Friday, 7:30 a.m.-6:30 p.m.
Closed weekends and university holidays
Call: 227-7487 or 866-928-7487 (toll free)
Log in: Online Help Desk/IT Self-Service <
Faculty and Staff
username – wcu\WCU account username
password – WCU account password
username – wcu\Catamount account username
password – your PIN or password

Visit the Technology Commons
On the ground floor of Hunter Library
For walk-up technology assistance for faculty, staff and students
We’re open the same hours as Hunter Library

For More Information

Changes to Your Outlook/Directory Information    


Charge for this Service

No charge


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