How to Access/Request this Service

Submit a service request to the Help Desk. If the request meets project criteria, the ticket will be closed and the request will be forwarded to IT Governance.


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Business Systems - New Development

Service Description

Application developers or analysts or database administrators at Western Carolina University are able to develop new features – reports, online forms, scheduled jobs, data feeds, workflows, etc. – related to supported business systems. Example requests include:


• Create a new report for employee salary comparisons
• Add a letter or invoice to the electronic document management system
• Create a job for the mass update of student attributes

Requirements/Limitations

Limited to business systems supported by the IT Division.

Eligibility

WCU faculty and staff

Service Availability

Available during regular business hours, Monday –Friday, 8AM – 5PM. 

IT’s Role

Analyze requirements for a new feature related to one of the business systems supported by the IT Division, and develop an appropriate solution to meet the need. IT may assess any risks involved and require mitigation or deferral in some instances.

Support

Contact the IT Help Desk
Monday-Friday, 8 a.m.-5 p.m.
Closed weekends and university holidays
Call: 227-7487 or 866-928-7487 (toll free)
E-mail: ithelp@wcu.edu
Log in: Online Help Desk/IT Self-Service <http://ithelp.wcu.edu/>
Faculty and Staff
username – wcu\WCU account username
password – WCU account password
Students
username – wcu\Catamount account username
password – your PIN or password

Visit the Technology Commons
On the ground floor of Hunter Library
For walk-up technology assistance for faculty, staff and students
We’re open the same hours as Hunter Library

Charge for this Service

No charge

 

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