How to Access/Request this Service

Submit a service request to the Help Desk. If the request meets project criteria, the ticket will be closed and the request will be forwarded to IT Governance.

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Business Systems - Change or Enhancement

Service Description

Application developers or analysts at Western Carolina University are responsible for enhancing or modifying existing features – reports, online forms, scheduled jobs, data feeds, workflows, etc. – related to supported business systems. Example requests include:

  • Add a new field to an existing report
  • Change an existing workflow to send an email to another campus department
  • Update content and options on an application for the upcoming semester


Limited to business systems supported by the IT Division


WCU faculty and staff

Service Availability

Available during regular business hours, Monday –Friday, 8am – 5pm

IT’s Role

Perform tasks needed to make the change or enhancement to one of the business systems supported by the IT Division.  IT may assess the risk of making a change and require mitigation or deferral in some instances.


Contact the IT Help Desk
Monday-Friday, 7:30 a.m.-6:30 p.m.
Closed weekends and university holidays
Call: 227-7487 or 866-928-7487 (toll free)
Log in: Online Help Desk/IT Self-Service <>
Faculty and Staff
username – wcu\WCU account username
password – WCU account password
username – wcu\Catamount account username
password – your PIN or password

Visit the Technology Commons
On the ground floor of Hunter Library
For walk-up technology assistance for faculty, staff and students
We’re open the same hours as Hunter Library

Charge for this Service

No charge


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