How to Access/Request this Service

Submit a service request to the Help Desk. If the request meets project criteria, the ticket will be closed and the request will be forwarded to IT Governance.


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Business Systems - Analysis or Research

Service Description

Application developers or analysts at Western Carolina University are able to perform data analysis or research related to supported business systems, such as Banner and MyCat. Example requests include:


• Research how a process change in one system will impact other related processes/systems
• Determine feasibility of adding a feature to an existing system or of changing an existing process
• Research a financial discrepancy in balances reported during a specific period of time

Requirements/Limitations

Research or analysis needed to investigate errors or issues occurring in reports, data feeds, processes, etc. fall under the Business Systems -> Defect or Issue category.

Eligibility

WCU faculty and staff

Service Availability

Available during regular business hours, Monday –Friday, 8AM – 5PM

 

IT’s Role

Perform analysis or research specifically related to one of the business systems supported by the IT Division

Support

Contact the IT Help Desk
Monday-Friday, 8 a.m.-5 p.m.
Closed weekends and university holidays
Call: 227-7487 or 866-928-7487 (toll free)
E-mail: ithelp@wcu.edu
Log in: Online Help Desk/IT Self-Service <http://ithelp.wcu.edu/>
Faculty and Staff
username – wcu\WCU account username
password – WCU account password
Students
username – wcu\Catamount account username
password – your PIN or password

Visit the Technology Commons
On the ground floor of Hunter Library
For walk-up technology assistance for faculty, staff and students
We’re open the same hours as Hunter Library

Charge for this Service

No charge

 

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