How to Access/Request this Service

Both Mac and Windows users can access the password reset tool 24 hours a day, 7 days a week by using the website  Windows users also have the option of using the locally installed software client. 

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Password Management

Service Description

Self-service WCU email password reset tool for faculty and staff.


All WCU Faculty and Staff with an active AD account are eligible to enroll.


The password management reset tool is available to both Mac and Windows users with an active internet connection.  Windows users can enroll and reset passwords by either using the locally installed software client or by accessing the website located at  Mac users will use this website for enrollment and resetting passwords. The website is available for all users both on and off campus. WCU password rules still apply when setting the new password.  

Service Availability

Available 24 hours a day, 7 days a week, with the exception of scheduled maintenance.

IT’s Role

Maintain the Netwrix utility, the website, and install the software client on Windows PCs.


The IT Help Desk will assist users that have enrolled in this service; however, the IT Help Desk is unable to view the answers to the user’s secret questions.  The IT Help Desk will also be able to answer general questions about enrollment and resetting passwords once enrolled.  

Contact the IT Help Desk
Monday-Friday, 7:30 a.m. - 6:30 p.m.
Closed weekends and university holidays
Call: 227-7487 or 866-928-7487 (toll free)
Log in: Online Help Desk/IT Self-Service <
Faculty and Staff
username – wcu\WCU account username
password – WCU account password
username – wcu\Catamount account username
password – your PIN or password

Visit the Technology Commons
On the ground floor of Hunter Library
For walk-up technology assistance for faculty, staff and students
We’re open the same hours as Hunter Library

For More Information

Windows 7 (PDF)

Mac (PDF)

Charge for this Service

No charge


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