Technology Support

The Technology Commons, located on the ground floor of Hunter Library, offers technology support to students, faculty, and staff of Western Carolina University.  See below for more detailed information!

Students

 

Faculty & Staff

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Students

All of our services are free of charge, excluding non-warranty hardware support.

Software Support
Free software support and repair is available at the Technology Commons service counter. Assistance with virus/malware removal, data backup, software installation (including operating systems), and other software issues can be requested by all WCU students. Some repairs may require computers to be checked in for more in-depth repairs. Software support is available remotely for those that are unable to visit in person; this service can be requested via the IT Help Desk at 828.227.7487.

Hardware Support
Warranty repairs for Dell and Apple computers purchased through the University's Dell and Apple websites are free to all WCU students.

Computers that are not under warranty or have damage that is not covered under an existing warranty may be able to be repaired for a fee. Fees can be found here on the computer repair page.

Software Downloads
The latest versions of Microsoft Office and Symantec Antivirus are available for installation at the service counter FREE of charge. This software can also be downloaded for FREE via our software downloads page

DVDs of Windows 7 or Windows 8 can be purchased for $15 at the University Bookstore.  Students that want DVDs of the latest Microsoft Office can also purchase via the University Bookstore for $15.

Mobile Device Support
Assistance with connecting smartphones, tablets, and other mobile devices to WCU student email accounts and wireless can requested at the service counter or find the instructions online for WCU student email here: Catamount Mail Setup page.
(certain devices may not support WCU's WPA2 Enterprise wireless network)

WCU Account Support
Catamount Mail, MyCat, and Blackboard account support is available at the service counter or by contacting the IT Help Desk at 828.227.7487.

WCU Network Support (wired & wireless)
Assistance with connecting to the WCU wired or wireless network is available at the service counter or by appointment through the IT Help Desk at 828.227.7487. Support is also provided by Technology Commons' staff for residence halls.

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Faculty & Staff

Hardware & Software Support
WCU faculty and staff can obtain basic support for WCU issued computers at the Technology Commons service counter.   

WCU Account Support
Faculty and staff can have WCU email and MyCat passwords reset at the service counter.  A valid photo ID (Cat Card, drivers license, passport, military ID, etc.) is required for password resets.

Software Downloads
The latest versions of Microsoft Office and Symantec Antivirus are available for installation at the service counter FREE of charge. This software can also be downloaded for FREE via our software downloads page.

DVDs of Windows 7 or Windows 8 can be purchased for $15 at the University Bookstore.  Students that want DVDs of the latest Microsoft Office can also purchase via the University Bookstore for $15.

Mobile Device Support
Assistance with connecting to WCU email and wireless on various mobile devices is available at the service counter (certain devices may not support WCU's WPA2 Enterprise wireless network). Faculty and staff that would like their WCU email setup on their mobile device must already be enrolled in the Mobile Communication Device (MCD) policy group prior to visiting the service counter.

WCU Network Support (wired & wireless)
Assistance with connecting to the WCU wired or wireless network is available at the service counter or by appointment through the IT Help Desk at 828.227.7487. Support is also provided by Technology Commons' staff for residence halls.

 

 

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