Mobile Communication Device FAQ

Frequently asked questions as of July 6, 2011

Connection Method to access email

Mobile Communication Devices (MCDs) are cell phones (including cell phones with two-way communication capability), Blackberries and other PDAs (Personal Digital Assistants), pagers, wireless cards, and any other mobile communication devices.

At WCU, there are two ways to access to university data/email via Mobile Communication Devices:

Pull - Go to http://email.wcu.edu/ on your MCD for FREE

  • E-mail messages are accessed via a mobile web browser. This is also known as web mail, accessible at http://email.wcu.edu/.
  • This delivery method is recommended for security reasons.
  • Requires a device with a good web browser.
  • Device is not required to be registered.
  • Subject to Electronic Mail Policy 93.
  • Not subject to Mobile Communication Device (MCD) Policy.

Push - Register for a tier of service at a COST

  • E-mail messages are delivered ("pushed") automatically to the MCD. Messages are viewed in an application on the MCD.
  • This delivery method is recommended for employees that have a business need to frequently access university data/e-mail.
  • Device is required to be registered.
  • Subject to Electronic Mail Policy 93.
  • Subject to Mobile Communication Device (MCD) Policy.

There are two delivery options:

Push - Tier 1 – BlackBerry Enterprise Server (BES):  All Blackberry devices must use this connection method.

Push - Tier 2 – ActiveSync 4.5: Devices running Microsoft ActiveSync 4.5 or greater can utilize this method. ActiveSync devices will not be able to view attachments.


What is a MCD?
Mobile communication devices (including cellular phones, email devices, personal digital assistants (PDAs), etc.) which the university automatically "pushes" data/email to.


Why was the MCD policy established at WCU?
The university has enacted the mobile computing device policy in order to reduce the risk of losing or exposing protected data, such as Personally Identifiable Information (PII).  In addition, the policy enables the university to comply with state and federal laws on proper handling of HIPAA, FERPA, and PCI (Credit Card) data.


How do I know if the MCD impacts me?
If you currently have a mobile communication device configured to automatically receive WCU mail messages this policy will have a direct impact.  If you currently do not have or plan to obtain a mobile computing device to access your university email or other university data this policy will not affect you.


When is the MCD policy going into effect?
Full implementation is scheduled for January 17, 2011. 


Who decides if I am eligible to access WCU email and data with a mobile communication device?
Your manager/supervisor.


Is there a MCD allowance?
Yes. University Policy 68 provides guidelines for MCD allowance.


Who decides if I am eligible for a MCD allowance?
Your department head or their designee will decide.


What should I do if I am eligible for the allowance?
Please visit the Telecommunications Office website for more information.


Will WCU require me to select a specific cell phone carrier?
No. You choose what plan and carrier you would prefer. Staff should, however, be aware of which carriers have strong signal coverage in areas they normally work and make their selections accordingly.


Will WCU or my department require me to select a specific device?
In general, the answer to this question is no. However, if a mobile device application is required for your job or role and this application only runs on a specific platform, e.g. Blackberry, you can be required to use a specific type of device. Keep in mind that DoIT support staff may have limited experience with that particular device and you may be left to work out support issues on your own with your carrier.


What operating systems have been tested to receive "pushed" email?
Blackberry - 5.0+
iDevices - 3.0+
Android - 2.2+
Windows Mobile - 6.5+


Okay I think I am ready to access my email and or data. What do I do next?
This applies only to employees having email/data PUSHED to an MCD which they personally own and which is configured to automatically receive WCU mail messages or other university data.

Reminder: Any employee can use http://email.wcu.edu/ to PULL their email/data via a mobile web browser, for free, without using the MCD service.

Determine which tiered access or connection method applies to you and your device:

MCD Tiered Options

Operating Systems
Blackberry - 5.0+
iDevices - 3.0+
Android - 2.2+
Windows Mobile - 6.5+


Is there a cost to "push" email to my MCD?
Reminder: Any employee can use http://email.wcu.edu/ to PULL their email/data via a mobile web browser, for free, without using the MCD service.

To have email/data PUSHED, there is a cost.  The following tables list the costs for the two connection methods.

Billing Structure

 

Items

Cost

Tier 1 (Blackberry)

 

 

 

Original Device Set Up Fee

$35

 

Reconnection/Replacement Setup Fee

$35

 

Tier 2 (ActiveSync)

 

 

 

Original Device Set Up Fee

$35

 

Reconnection/Replacement Setup Fee

$35


Is there an annual maintenance cost?
No, there is no longer a maintenance cost.


Is there a replacement/reconnection cost?
Yes.  The following table lists the costs for the two connection methods.

Tier

Costs

1

$35

2

$35


What happens if an employee leaves WCU or loses their job but is still in a personal contract?

Clients' devices will continue to function normally.  However, access to university data/email will be disconnected.


What if my department rotates a cell phone or Blackberry for after-hours coverage or use during the work day?

Devices assigned for such use are still subject to the MCD Policy.


Can I register more than one MCD device?

Yes.  Each device must be registered and associated fees paid.


What is meant by the term 'an ActiveSync device'?

An ActiveSync device is virtually any smart phone that is not a Blackberry. For example, the Samsung Blackjack, TMobile Dash 3G, and iPhone are all examples of ActiveSync devices.


Will cell phone carriers require me to provide my social security number when establishing a new contract?

Yes, all carriers will do this because they will run a credit check.


What are the email settings in order to connect using ActiveSync?

Email Server:  email.wcu.edu
Domain:  wcu.edu
Username: (email username)
Password: (email password)
Connection requires SSL (This option must be enabled on your device)


How do I register my device?

Please read and fill out the Terms of Service and Registration form.


What budget code should I use in the registration form?

Only departmental billing codes are accepted for device registration fees.


How do I connect to the WCU wireless network?

Please visit the IT Technology Commons located in the basement of the Hunter Library for "best effort" support.  
Keep in mind that DoIT support staff may have limited experience with that particular device and you may be left to work out support issues on your own with your carrier.


What should I do if I lost my registered mobile device?
Notify your supervisor and IT Help Desk at (828)227-7487 within 24 hours.  Devices will be remotely wiped upon notification. 
Note: By remote wiping the device, factory defaults will be set and all data removed potentially disabling it.

 

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