Changes to Your Catamount Mail

You will soon see a visual difference in your Catamount Mail.  We are upgrading Catamount Mail to the most current and capable release available. 

We will begin this upgrade May 29, 2013 and the process will continue through June 5, 2013. Once your account is moved to Office 365, you will notice these changes.  Please review the important details below.

Summer 2013 you will be able to login to Catamount Mail at http://studentmail.wcu.edu.  For quick access, you may wish to bookmark this link in your web browser.  There will also be a slight visual change to your inbox; however, all functionality will remain the same. 

Your email address and the way you access your Catamount Mail will not change.

See other important details below.

 

The New Look of Catamount Mail

How your new login page will look:

 

How your new inbox will look:

Important Facts:

Your email address will stay the same.  All of your current emails, contacts, and calendar events will be available after this upgrade. 

You may still access your inbox through MyCat, however, once you click on the email tab, you will need to login again with your Catamount email account username.  Your username is your Catamount email account username.  Your password is your MyCat password (PIN).

Mobile Phone Settings:

If your Catamount Mail is currently being pushed to your phone/mobile device, you may need to update those settings.  You will need to update the username and password on your device.  For more instructions on how to update these settings, visit Catamount Mail Setup with Smart Phones.

SkyDrive:

If you are currently using SkyDrive through your Catamount email, on and after Summer 2013, you will need to access your SkyDrive separately at https://skydrive.live.com

Log in with your student email address (Windows Live ID) and the last password you used prior to the change. Changing your MyCat password does not change your SkyDrive password, only your Office 365 password.  For this reason we recommend downloading your SkyDrive files as a backup.

 

Support

Contact the IT Help Desk


Monday-Friday, 8 a.m.-5 p.m.
Closed weekends and university holidays
Call: 227-7487 or 866-928-7487 (toll free)
E-mail: ithelp@wcu.edu
Log in: Online Help Desk/IT Self-Service <http://ithelp.wcu.edu/
Faculty and Staff
username – wcu\WCU account username
password – WCU account password
Students
username – wcu\Catamount account username
password – your PIN or password

Visit the Technology Commons
On the ground floor of Hunter Library
For walk-up technology assistance for faculty, staff and students
We’re open the same hours as Hunter Library

Additional Information:

How do I access Catamount Mail?
You can access Catamount Mail directly by visiting http://studentmail.wcu.edu.  Your username is your Catamount email account username (everything before @). Your password is your MyCat password (PIN).

I have another email address ... do I have to check Catamount Mail?
It is your responsibility, as no one can force you to check your Catamount Mail address. However, Catamount Mail is the official communication method for University/student communications including messages concerning notifications and alerts as well as course information from instructors. This is to ensure you get important personal messages.

Can I receive Catamount Mail on my phone/mobile device?

Instructions for setting up your Catamount Mail account on a mobile device are available here.

Can I forward Catamount Mail to another address?
Catamount Mail is the official communication method for University/student communications including messages concerning notifications and alerts. Due to increased security measures and our commitment to guarantee email delivery from any @wcu.edu address, students are not able to forward their Catamount Email to another address.

What happens the first time I use Catamount Mail?
Your account must undergo an initialization process when first access. You will not have to repeat these steps. Complete the prompts to use Catamount Mail. Instructions are available here.

 

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