How to Request an IT Project

To request an IT project, please follow the two-step process below.

1. Evaluate your request

To be considered an IT project, your request must meet one or more of the following criteria:

  • Work requiring more than 24 hours (3 working days) of IT time
  • Cost > $5000 (project cost adjustments > 25% must be reviewed by appropriate technology committee)
  • Work/impact broader than one campus department or equivalent unit
  • Requires coordination across IT
  • ­Involves standing up a new technology or expanding functionality of an existing technology solution

Please note, an IT project:

- does not include repeating support activities (e.g. tax table updates, leave roll-forwards, etc.)
- does include emergency compliance requests - work will begin and be reported for information (e.g. GA time-critical data, legal, security, etc.)

If your request does not meet the project criteria, it will be considered a service request and re-routed to the IT Help Desk.

2. If your request meets the project criteria (see above), make your IT project request:

Contact Anna T. McFadden, director of academic engagement and IT governance, at amcfadden@wcu.edu or 227-2411. You will receive a request confirmation within 24 hours.

What happens once you've made your request?

Committees rank projects to help IT determine in what order to complete its work (prioritization). The following criteria is used for the ranking of projects:
  • Compliance: Is the project necessary for regulatory, audit, accreditation requirements?
  • Strategic alignment/need
  • Benefit (return on investment)
  • Risk (technology, culture, organization, scope of change—the higher the risk, the lower the score)
  • Resources (skills, expertise, contention, project management—the more demand the lower the score, estimated staff hours)
  • Criticality (urgency)
  • Constraints and dependencies (the project depends on other work or technologies; the higher the constraints and dependencies, the lower the score)

Once approved and prioritized, your project is assigned a number and a manager who will lead the work of your project.

 

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