University Policy 80
University Health Center Services

Initially approved May 7, 2001
Posted August 6, 2001
Administering Office:  University Health Center

Western Carolina University is pleased to make available medical services offered by the University Health Center to our employees. The details of all coverages, eligibility requirements and instructions for enrollment are outlined in this policy. The University Health Center will review this policy annually and make adjustments as needed.

GENERAL INFORMATION FOR ALL UNIVERSITY EMPLOYEES

Services rendered must be paid in full at the time of the visit. The Health Center will not bill for services. The Center can only accept cash, checks and the CatCard system for payment of services. Employees will receive official receipts that will allow the employee to file charges on his or her insurance policy.

The Health Center's medical staff cannot serve as the employee's primary physician.

Telephone calls and e-mail requests for medical advice, treatment and requests for prescription medicines are prohibited.

All employees must submit a medical history form and report any allergies or allergic reactions before services can be rendered.

All medical contacts and health records are strictly confidential.

The Health Center is available to faculty and staff Monday-Friday from 8:00 a.m. to 5:00 p.m. During holidays and scheduled breaks, the Center's hours are subject to change.

Children and dependents of employees and retirees of WCU are not eligible for services.

Permanent Full-Time and Permanent Part-Time EPA, SPA (SPA-Exempt) Employees, Tenure Track, Tenured, Phased Retirement Faculty Employees

All permanent full-time and permanent part-time EPA, and SPA employees, tenure tract, tenured, and phased retirement faculty employees who work on the WCU campus are required to pay a monthly access fee as a condition of employment. The Student Affairs Division will determine the access fee and this information will be forwarded to employees each fiscal year.

The monthly fee gives the employee access to the Center's services. Additional fee-for service charges are required of employees who use certain services. The Health Center will strive to maintain nominal charges for these health care services. However, as health care prices increase or decrease locally, the access fee and other charges may be adjusted annually.

The Health Center is designed for urgent care assessments, treatments and procedures. This includes, but not limited to, the management of colds, flu, minor suturing of wounds, allergy shots, basic immunizations, brief physicals, and performing basic laboratory and diagnostic procedures.

The Health Center cannot serve as the employee's primary physician for acute and /or chronic medical conditions. Employees will be provided a list of local primary physicians upon request.

The Health Center cannot provide medical advice, treatment, assessment or prescriptions over the telephone or through e-mail. All medical contracts must be done in person at the Health Center.

Each employee is entitled to three free medical provider contacts per fiscal year (June 30 - July 1). The free provider contacts only include the medical contact. Lab work, procedures and some medical diagnostic tools will have a charge. Upon the employee's fourth medical provider contact, an additional charge will be incurred.

Services that do not have an associated charge are as follows: routine blood pressure checks, travel clinic assessment and basic medical assessments by the nursing staff, some over the counter medications and nutritional consults.

Temporary Part-Time, Temporary Full-Time and Hourly SPA (SPA Exempt) Employees, Fixed Term, Adjuncts, Part-Time and Visiting Lecturer Faculty Employees

All temporary part-time or hourly employees, fixed term, adjuncts, part-time and visiting lecturer faculty may choose to participate in the services offered by the Center. A monthly access fee will not be charged to the employee. Part-time employees must pay all fee-for-service charges. The guidelines are as follows:

Employees are not entitled to free medical provider contacts. Services rendered must be paid in full at time of the medical contact. Lab work, procedures, blood pressure checks, travel clinic assessment, and other medical diagnostic tools will be charged to the employee.

The Health Center is designed for urgent care assessments, treatments and procedures. This includes, but not limited to, the management of colds, flu, minor suturing of wounds, allergy shots, basic immunizations, basic physicals, and performing basic laboratory and diagnostic procedures.

The Health Center cannot provide medical advice, treatment, assessment or prescriptions over the telephone or through e-mail. All medical contacts must be done in person at the Health Center.

The Health Center cannot serve as the employee's primary physician for acute and/or chronic medical conditions. Employees will be provided a list of local primary physicians upon request.

WORKER'S COMPENSATION CLAIMS

Worker's Compensation medical contacts will be charged directly to the department in which the employee works as outlined in the fee-for-service schedule. Employees are responsible for following university and departmental policies and procedures for reporting these claims and the medical contacts. Further information is available in Western Carolina University's Safety and Health Program Manual or by contacting the Director of Safety and Risk Management.

 

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