Campus Print/Copy Implementation Roll-out Update

UPDATE 4/30/09: The implementation of the Pay for Print project is proceeding, although a bit behind schedule. This is a quick summary status report on this project. Specific questions about the project should be directed to Mike Stewart (stewart@wcu.edu) or Tom Frazier (tfrazier@wcu.edu).

  • Pilots of the system have been implemented in the Ramsey Center, Administration & Finance and IT Client Services. These pilots will end May 1st and the users will provide feedback which will be incorporated into the campus roll-out plan scheduled to begin on May 5th.
  • IT will be installing the appropriate print drivers and software client on faculty/staff PCs and Macs via the network. This process should be transparent to the users.
  • Campus implementation roll-out of the Pay-for-Print system will start May 5th and be completed May 31st. Academic department implementations will be addressed after final exams, unless there is an emergency need to migrate a department earlier.  Please contact Tom Frazier (tfrazier@wcu.edu) if you have any emergency needs to discuss.
  • The vendor, IKON, working with WCU’s Print Shop staff, will be providing departmental employees with user training as each department is migrated to the new system. Any issues with the print drivers and/or client software will be resolved during these training sessions.
  • Departments may continue utilizing existing personal desktop and network printing devices; however, when these devices become inoperable they may not be repaired or replaced.  Effective immediately, requisitions for the repair, replacement, or expansion of these devices will not be processed.  Departments continue to have full budget responsibility for providing all supplies necessary to operate this equipment.  Some exceptions will exist including, but not limited to, wide-format plotters for engineered designs & drawings, GIS maps, building floor plans, specialized printers dedicated to printing university checks, etc.
  • At implementation, each faculty/staff member will be authorized to use their departmentally provided Banner fund account(s) for system printing and copying.  Faculty/staff members will also be able to use their CatCash for personal printing and copying.  Business processes and data flows that facilitate fully-automated Banner billing are continuing in progress. More detailed and automated processes that will tightly integrate with Banner HR and Finance systems will be implemented this summer.
  • All Pay-for-Print system device issues are to be reported to the IT Help Desk. The Help Desk has tools to resolve basic issues. The Help Desk ticketing system will also automatically notify the IKON on-site technician and Print Shop support staff.  If any Pay-for-Print device becomes low on toner, paper, or senses trouble yet to have occurred, the system is running self-diagnostic software that will automatically report/notify our IKON on-site system support.
  • While the new system has extensive reporting capabilities, the initial implementation roll-out will provide a few “canned” reports for budget officers. After the initial implementation, additional needs-based reporting requirements will be addressed.

Thanks,
Chuck Wooten
Vice Chancellor for Administration and Finance

 

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